Terms and conditions, guest accommodation contract and cancellation conditions
The following terms and conditions apply only to direct bookings via email or telephone. Cancellation policies may vary for bookings made through other portals.
Payment term for accounts receivable invoices: within 7 days
Place of jurisdiction: Freising
In case of early departure, 100% of the room rate will be charged for non-use of the contractual services.
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The conclusion of the accommodation contract obliges the contracting parties to fulfil the contract, regardless of the duration for which the contract is concluded.
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The landlord (hotelier) is obliged to pay compensation to the guest if the room is not made available.
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If the guest does not make use of the contractual services, he is obliged to pay the agreed or customary price, less any expenses saved by the landlord.
See cancellation deadlines below.
Additional services booked but not used will be charged at 100%. -
In case of early departure, 100% of the room rate will be charged for non-use of the contractual services.
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The landlord is obligated in good faith to re-allocate unused rooms, if possible, to avoid losses. Until the room is re-allocated, the guest must pay the amount calculated in accordance with Section 4 for the duration of the contract.
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Once confirmed by the host, a booked stay constitutes a contract that both parties must fulfill.
If a guest fails to attend a booked stay – for whatever reason – and the accommodation provider subsequently incurs a loss because the room cannot be re-rented for the same period, the non-attending guest is liable for damages. This also applies if the reason for the cancellation was a fateful event that the guest could not avoid, such as illness, an accident, or other events.
To protect yourself against such risks, we recommend that you take out travel cancellation insurance with an insurer of your choice.
Our cancellation deadlines:
Up to 8 days before arrival, 50% of the total amount will be charged. From 7 days before arrival, 90% of the total amount will be charged. No-shows will be charged the full amount.
During trade fairs or special events, cancellations are free of charge up to 180 days before arrival. After that, we charge 90% of the total room rate. No-shows will be charged the full amount.