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Rights and obligations from the guest accommodation contract

  1. The guest accommodation contract is concluded as soon as the room has been ordered and confirmed (orally, by telephone, in writing, by email or fax) or, if a confirmation was no longer possible due to time constraints, has been made available.

  2. The conclusion of the guest accommodation contract obliges the contractual partners to fulfill the contract, regardless of the duration of the contract.

  3. The landlord (hotelier) is obliged to pay compensation to the guest if the room is not provided.

  4. If the guest does not use the contractual services, the guest is obliged to pay the agreed or usual price, less the expenses saved by the landlord. Based on experience, the savings for overnight stays amount to 20% of the overnight price.

  5. The landlord is obliged in good faith to allocate unused rooms to someone else if possible in order to avoid cancellations. Until the room is allocated elsewhere, the guest must pay the amount calculated in accordance with Section 4 for the duration of the contract.

  6. Once the booking has been confirmed by the host, a booked stay represents a contract that both parties must fulfill.

If a guest - for whatever reason - does not attend a booked stay and the accommodation company then suffers damage because the room cannot be re-let for the same period, the guest who fails to attend is liable for damages. This also applies if the reason for the cancellation is a fateful event that the guest could not avoid, such as illness, an accident or other events.
To protect you from such risks, we recommend that you take out travel cancellation insurance with an insurer of your choice.

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